Is your device screen locking while completing a project sync on Bridgit Field or uploading pending items and causing the sync to stall? We have a solution!
In order to complete the sync process as quickly as possible, you’ll want to prevent your device from locking and going to sleep. The sync process will timeout if the device locks.
If you have an Android device instead, click here for instructions on how to stop your phone screen from locking/timing out.
Follow these steps to easily change your device settings to prevent the screen from locking:
- Click the Settings icon.
- Click Displays & Brightness.
- Select Auto-Lock.
- Set the Auto-Lock option to Never.
Note: To prevent your battery from draining quickly, we recommend that you plug in your device during the sync. Once your sync is complete, you can put your lock settings back to normal.